MOUNTAIN GODS PERU TERMS & CONDITIONS
Mountain Gods Peru is a 100% local Cusqueñan company, legally recognized by Peruvian law. Furthermore, Mountain Gods Peru is a sustainable tour operator, our focus is to provide a top-notch service without compromising the working conditions of our workers.
Mountain Gods Peru is a fully licensed, professional trekking tour operator and
proud to be a completely local indigenous company that promotes responsible tourism in Peru.
WE STRONGLY SUGGEST THAT YOU READ THE FOLLOWING CAREFULLY:
Travel in Peru: Mountain Gods Peru operates in regions where standards of accommodations, transportation and services might not be those you would normally expect back home. However, we strive, with all care and skill, to provide the best service to our clients. Travelling in Peru requires flexibility, patience, broad-mindedness, good humor and an understanding that changes may be made without notice due to circumstances beyond our control. (Force Majeure – see below). By booking any of our tours, you agree to allow Mountain Gods Peru to make necessary changes without liability.
FORCE MAJEURE:
This is any event Mountain Gods Peru could not, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Mountain Gods Peru will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).
RISKS:
By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquekirao, Lares, Vilcabamba trek etc.) you assume the risks associated with them. For these Mountain Gods Peru accepts no responsibility.
TRAVEL INSURANCE:
We strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/ company name and policy number by email or bring the information when you come to our office.
SENDING YOUR MAIN DEPARTURE DATE AND BACK UP DATE:
By providing us with a main date and a back up date for your trek (classic Inca Trail, Lares, Salkantay, etc) you automatically authorize Mountain Gods Peru to use either of these dates for your reservation. Mountain Gods Peru within the next 48 hours (after you have sent us your booking form and confirm deposit was made) We will send you an email confirming your trek has been officially booked and also to confirm the exact departure date of your trek.
SENDING YOUR PERSONAL DETAILS FOR BOOKING:
Once you book your tour, we send your information immediately to “Machu Picchu Park” in order for permits to be issued as soon as possible.
You will need to bring your actual passport for all services. A photo copy will not be accepted.
The information we will to Machu Picchu Park includes your full name, passport number, nationality, gender and age. That information cannot be modified. o The only exception is in the case of a changed passport number due to renewal.
If your passport number changes between reserving your spot and the start of your trek, you will need to bring your old as well as your new passport to the start of the Trek.
If any of the information on your passport does not match the information we were previously provided, you won’t be able to start the trek.
If you arrive in Cusco and did not advise us that you have a new passport number, and that your information has changed, Mountain Gods Peru will not be held responsible. In this situation it will be the responsibility of the customer to pay the extra expense of returning to Cusco or Machu Picchu (transportation, food and other expenses).
MAKING A RESERVATION AND PAYMENT OF DEPOSIT:
1- For the classic Inca Trails: 2 days, 3 days, 4 days, 5 or 7 days (Group or Private Service)
We request a US$150 non-refundable deposit per person along with your personal details (full name, passport number, gender, nationality, DOB)
THE DEPOSIT AMOUNT IS:
1-US$150 per person for Inca Trail only or
2-US$200 per person for Inca Trail + Wayna Picchu or Machu Picchu Mountain.
Please confirm if you want to climb Wayna Picchu (the 45 minute climb near Machu Picchu site) as it needs to be booked well in advance too; this is US$70 per person.
PAYMENT OF THE DEPOSIT CAN BE MADE THROUGH ANY OF THE 2 FOLLOWING OPTIONS:
1.-PayPal.
Go to www.paypal.com and if you have an account,enter you account information(username and password)
Choose the option ´send money´ to:mountaingodsperu@gmail.com
Please add 6% transaction fee to the amount of deposit you are sending and confirm by email that you have send your payment this way.
- All banking fees will be covered by the client
2.- Western Union:
You can pay by western unión in their office (they have offices internationally) or online (www.westernunion.com):
In the ‘message’ part on the western unión form please write your preferred date.
If using this method,please send an email confirming deposit and the transaction number you have been given.
THE DEPOSIT AMOUNT IS:
1.-US$150 per person for Alternative trek only or
2.-US$200 per person for Alternative trek + Wayna Picchu or Machupicchu Mountain.
Please confirm if you want to climb Wayna Picchu (the 45 minute climb near Machu Picchu site) as it needs to be booked well in advance too; this is US$70 per person.
ABOUT THE BRIEFING:
The night before your trek there will be a pre-trek talk (briefing) in our office or in your Hotel at either 5:00pm or 6:00pm (exact time will be confirmed on your arrival or by email). Your duffle bag will be provided at this time for your Inca Trail or if you are doing an alternative trek.
PAYMENTS OF FINAL BALANCE:
We accept cash and PayPal for final payments
Cash payments are due the night before trek departure. We accept US dollars for cash payments. We do not accept any other types of currency.
- The Peruvian banks are extremely strict about the “quality” of dollars they will accept. Therefore, we have to request that your bills are what they call “unbroken”
- Broken means any tear (even as small as 3 mm) or excessive wrinkling
- Broken bills will not be accepted
NOTE:
Final payments can be made with cash.
Cash payments can be in US dollars. We do not accept soles. If you pay your balance due with cash it will be due the day of your pre-trek briefing(in the office or in your Hotel in Cusco)
You can pay your balance in cash or in US dollars (in the office)
CANCELLATIONS:
1.- Deposit sent for booking is non-refundable nor transferable to any other date, person or tour.
2.- Mountain Gods Peru must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail so that we do not make any expenses not covered by deposit.
3.- Once final balance has been paid, we will not be able to refund your trek payment in the case of cancellations. There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket).
4.- A claim letter for your insurance company can also be provided by us upon request.
5.- Porter service hired can Not be cancelled (a fee is paid for booking this service).
VERY IMPORTANT (a)
We strongly suggest staying at high altitude (above 3,000 metres – in Cusco or another high altitude city) for 2 to 3 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.
VERY IMPORTANT (b)
We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control.
VERY IMPORTANT (c)
About your Passport in Machu Picchu, Huayna Picchu and on the Inca Trail
Once you book your tour, we send your information immediately to “Machu Picchu Park” in order to get the permits as soon as possible.
You will need to bring your actual passport for all services. A photo copy will not be accepted.
The information we will send to Machu Picchu Park includes your full name, passport number, nationality, gender and age. That information can not be modified.
The only exception is in the case of a changed passport number due to renewal.
If your passport number changes between reserving your spot and the start of your trek, you will need to bring your old as well as your new passport to the start of the Trek.
- If any of the information on your passport does not match the information we were previously provided, you probably won’t be able to start the trek.
- In case you arrive in Cusco and you did not advise us that you have a new passport number, and your information has changed, Mountain Gods Peru will not be held responsible.
- It will be the responsibility of the tourist to pay the extra expense of returning to Cusco or Machu Picchu (transportation, food and other expenses).
Thanks again for choosing us and we look forward to seeing you in Cusco!
